Contact information
Contact Information
In compliance with applicable e-commerce disclosure requirements under US FTC regulations, we provide the following contact details.
1. Business Information
- Owner: Alex Lynn Buntrock, operating as Pheni
- Brand name: Pheni
- Website: pheni-us.com
- Customer support email: support@pheni-us.com
- Business address: 2234 East Oak Street, Phoenix, AZ 85006-2051
2. Customer Support
For any questions, complaints, or requests related to your orders, products, returns, or any other matter, please contact our team:
Email (primary channel):
support@pheni-us.com
Our team will respond to all inquiries within a maximum of 2 business days.
Contact form:
Available at pheni-us.com. Please include your name, email address, order number (if applicable), and a detailed description of your inquiry.
Pheni does not currently offer phone support.
3. Support Hours
- Monday to Friday: 9:00 AM – 6:00 PM (US Mountain Time)
- Saturdays, Sundays, and public holidays: service unavailable
Inquiries received outside support hours will be answered on the next business day.
4. Returns & Exchanges
To initiate a return or exchange, email support@pheni-us.com with your order number and the items you wish to return, or complete the return form available at pheni-us.com. Our return window is 90 days from the date you receive your order.
5. Order Tracking
Once your order ships, you will receive an email with your tracking number. You can track your shipment in real time at pheni-us.com/apps/parcelpanel.
6. Formal Complaints
To submit a formal complaint, please email support@pheni-us.com with the subject line "Formal Complaint", including a description of the issue, your order number, and the resolution you are seeking.
Pheni will acknowledge receipt within 2 business days and will provide a resolution within a maximum of 30 calendar days.
If your complaint is not resolved to your satisfaction, you may contact:
- US customers: Federal Trade Commission (FTC) at www.ftc.gov, or the Arizona Attorney General's Office at azag.gov or 1-602-542-5763.
- EU customers: Your national consumer protection authority, or the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.