Contact information

Customer Service & Contact Details

Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Pheni, our support hours and response times, and the legal details of the business behind the store.

1. Ways to Contact Us

Choose whichever channel suits you: email support@pheni-us.com; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Pheni, 2234 East Oak Street, Phoenix, AZ 85006-2051, United States. Quoting your order number lets us find your purchase immediately.

2. Business Information

Pheni (pheni-us.com) is operated by Alex Lynn Buntrock, an individual seller engaged in online retail of women's fashion. Business address: 2234 East Oak Street, Phoenix, AZ 85006-2051, United States. Payments are billed as PHENI-US.COM on your statement.

3. Complaints

If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to support@pheni-us.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the Arizona Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.

4. When We Are Available

We answer Monday to Friday, 9:00 AM – 6:00 PM (Mountain Time (MT)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.

5. Accessibility

We want everyone to be able to shop with us. If you have difficulty using any part of pheni-us.com because of a disability, contact us at support@pheni-us.com and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.

Last updated: September 18, 2026.