Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and Arizona Consumer Fraud Act (A.R.S. §§ 44-1521 et seq.).

1. Return Window

Pheni offers a 90-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided the conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: support@pheni-us.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: pheni-us.com

2. Return Conditions

Women's clothing and accessories (tops, dresses, skirts, pants, outerwear, scarves, bags, belts, etc.):

  • Items must be unworn and unwashed — no signs of use of any kind.
  • Items must be free of perfume, deodorant marks, makeup stains, body odors, or any other residue.
  • Items must not have been altered, hemmed, or modified in any way.
  • All original tags and labels must be attached and undamaged.
  • Items must be returned in their original packaging (poly bag, tissue paper, dust bag, or garment bag, as applicable).

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Non-returnable items:

  • Items showing any signs of wear: perfume, deodorant, makeup, body odors, or stains of any kind.
  • Items that have been washed, altered, or modified.
  • Items with tags removed or damaged.
  • Intimate apparel, underwear, and swimwear (for hygiene reasons).
  • Accessories that have been worn or used (earrings, hair accessories).
  • Sale or clearance items explicitly marked as final sale at the time of purchase.

3. Return Process

  1. Contact our team at support@pheni-us.com or via the return form at pheni-us.com, providing your order number and the items you wish to return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, repack the item in its original packaging with all tags attached, and ship the parcel to the address we provide.
  4. After we receive and inspect the returned item, we will process your refund or exchange as described below.

4. Return Shipping Costs

  • Defective or incorrect item: Pheni covers all return shipping costs.
  • Change of mind / voluntary return: Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service.

5. Refunds

Once the returned item is received and inspected, Pheni will process the refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error attributable to Pheni. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, a full refund will be issued.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@pheni-us.com within 48 hours of receiving the order. Include photos documenting the condition of the product and packaging.

Pheni will arrange, at no additional cost, the shipment of a replacement product or, if unavailable, a full refund including original shipping costs.

8. Cancelled Orders or Out-of-Stock Products

If a product is unavailable at the time of order processing, Pheni will notify you by email and cancel the order, issuing a full refund within 14 calendar days via the original payment method.