Cancellation Form

Return & Cancellation Form

This is the fastest way to start a return, exchange or cancellation with Pheni. Tell us which order and which item, and we will send you the authorization and the return address by email.

Good to Know

A quick summary of our policy: you have 90 days from delivery to return an unused item in its original packaging; orders can be cancelled at no cost before the order ships; return postage is on us; if the item arrived damaged, defective or incorrect, we cover everything — just add photos. Please wait for our authorization before sending anything to 2234 East Oak Street, Phoenix, AZ 85006-2051, United States. Refunds go back to your original payment method 5–10 business days after we receive and inspect the item. Full details are in our Return and Refund Policy.

Return / Exchange / Cancellation Request








After You Submit

  1. We review your request and reply by email within 2 business days with an authorization number and, for returns, the address to ship to.
  2. Pack the item securely with the authorization number inside and send it with a tracked service; keep the receipt.
  3. When the parcel arrives we inspect it and email you the outcome. Refunds are issued 5–10 business days after we receive and inspect the item; cancellations are refunded within 7 business days.

Other Ways to Reach Us

If you would rather not use the form, write to support@pheni-us.com with your order number; we handle requests Monday to Friday, 9:00 AM – 6:00 PM (Mountain Time (MT)).

Form updated September 18, 2026.